Lync Mobile phone lose Server Connection "Cannot Connect to Server, Retrying........"

Posted by Ahmed Nabil In | 1 comments»
Mobile or Tablet users using the Latest Microsoft Lync 2013 Client on their phone OS (IOS, Android or Windows 8 Phone) may lose server connection during the Lync call and get this message displayed in the Lync program.

"Cannot connect to server, Retrying............."

I encountered this message myself on several occasions during a Lync call using my mobile device. The Lync 2013 mobile version will establish connection to the Lync Reverse Proxy (It can be Microsoft TMG 2010 or IIS ARR). In my case I am using the IIS ARR which is highly recommended now by Microsoft (Actually Microsoft is pushing for this method) since Microsoft discontinued any future release for TMG 2010.

To solve this issue, i increased the Time-out setting in the IIS Server Farm Proxy as follows:

  • Open IIS on the Reverse Proxy server and Navigate to the Server Farm.

  • Open the Proxy and increase the time-out settings (Default is 200)

This should be done to both the Lync Discover and External Web Services URL/Farm.

For more information about the recommended/Qualified Infrastructure for Lync 2013, check the following URL

Microsoft Extends Antimalware/Antivirus Support for Windows XP to July 2015

Posted by Ahmed Nabil In , | 2 comments»
Microsoft Announced couple of days ago that it will extend its support for Antimalware and Antivirus products running on Windows XP till July 2015. This is really good news for Enterprises moving and migrating from XP to newer versions as well as personal users and individuals with Windows XP.

Microsoft earlier announced that Windows XP end of support is April 8, 2014 which includes any support for bugs, security issues or any Operating system support. On top of that was the Antimalware and Antivirus signatures.  Windows XP operating system launched more than 10 years ago was a very successful OS for Microsoft and was highly adopted by Organizations and personal computers. According to recent statistics Windows XP is being used on almost 30% of Desktops as per below Market share Statistics Link.

This was probably the main reason for Microsoft to Extend the Anti Malware/Virus Support for another year after the XP end of support. This extension applies to enterprise users running System Center End Point Protection, Forefront Client Security and Forefront Endpoint Protection. Also Personal users running Security Essentials will be covered as well.

For more details please check the below link.

This extension will not stop the XP end of support scheduled April, 2014. There will be no Security or Critical updates for Windows XP after April, 2014. Its still highly recommended to move ASAP to newer version of Windows for full support.

Surface 2 RT Bitlocker Recovery Key problem is fixed

Posted by Ahmed Nabil In | 3 comments»
Windows Surface 2 RT comes already pre-setup with Bitlocker encryption, the user don't need to do anything to enable it or set/type a password to access the drive or wait for encryption time. This is very cool feature to protect and encrypt your data and files on the Surface. Its automatically enabled and turned on when users open the Surface for the first time, set it up and login with their Windows account (Outlook, Hotmail.....etc.)

The Key thing to note is that the Recovery key is stored on your Skydrive as soon as you login on the surface with your Microsoft account. If you need to recover your key you will need to login to Skydrive ( from another computer, phone or tablet and get the key and enter it to the Surface Recovery prompt on your surface.

This sounds normal if you are aware of this procedure and doing some action that requires you to get the Bitlocker Recovery key. However several users including my self encountered this problem on Surface 2 (Not Surface Pro). After rebooting your surface device or turning it on from a shutdown you may get a Prompt to Enter Bitlocker Recovery Key. After entering the recovery key the Surface will hang on 0% with the new nice blue screen of death and an error displayed at the bottom PAGE_FAULT_IN_NONPAGED_AREA.

The Problem is that this issue occurred randomly (Some users related it to new firmware update but it was never confirmed as other users installed the same firmware without any problem) and users are not aware of this Skydrive Recovery procedure and the main thing is that sometimes they may get this error/problem without having another device to access the Internet and get their recovery key.

Microsoft confirmed the problem and a fix was finally released to close this issue yesterday. For More information and to download this fix, please check the below site.

I installed the fix using Windows update and it went fine and I am monitoring my device for any side issue.